DATA PROCESSING AGREEMENT (DPA)

This Data Processing Agreement forms part of the agreement between LBB Ltd (“LBB”) and the customer (“Customer”).

1. Roles of the Parties

1.1 The parties acknowledge that each acts as an independent controller of personal data.
1.2 To the extent LBB processes personal data on behalf of the Customer, LBB shall act as a processor.

2. Types of Data

The personal data may include:

• names

• job titles

• email addresses

• professional information uploaded to the platform

3. Purpose of Processing

Personal data is processed for:

• providing the Services

• publishing and promoting User Content

• account management

4. Customer Obligations

The Customer warrants that:

• it has all necessary rights and lawful bases to share personal data

• it has provided appropriate privacy notices to individuals

• it complies with applicable data protection laws

5. LBB Obligations

LBB shall:

• process personal data only as necessary to provide the Services

• implement appropriate technical and organisational security measures

• ensure personnel are subject to confidentiality obligations

6. Sub-processors

LBB may use sub-processors (including hosting and payment providers).
LBB shall ensure such providers are subject to appropriate safeguards.

7. International Transfers

Personal data may be transferred outside the UK.
LBB shall ensure appropriate safeguards are in place (such as standard contractual clauses where required).

8. Data Security

LBB implements commercially reasonable security measures.
However, no system is completely secure.

9. Data Subject Rights

Each party is responsible for responding to requests from data subjects relating to data it controls.

10. Data Retention

Personal data will be retained only as long as necessary for the purposes of the Services.

11. Liability

Each party remains responsible for its own compliance with applicable data protection laws.

SERVICE COMMITMENT (NON-BINDING SLA)

This Service Commitment forms part of the agreement between LBB Ltd (“LBB”) and the Customer.

1. Availability

LBB will use reasonable commercial efforts to maintain the availability and performance of the platform.

LBB does not guarantee uninterrupted or error-free operation.

2. Support

Support is provided via email at support@lbbonline.com.

LBB will use reasonable efforts to respond to support requests within a reasonable timeframe during normal business hours.

3. Maintenance

LBB may carry out maintenance, updates, or improvements which may affect availability from time to time.

4. No Service Credits

The Customer acknowledges that the Services are provided without any service level credits, refunds, or penalties for downtime or performance issues.

5. No Guaranteed Outcomes

LBB does not guarantee:

• platform availability levels

• audience reach or engagement

• commercial or promotional results

US ADDENDUM

This Addendum applies to Customers based in the United States.

1. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

2. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• LBB SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES

• TOTAL LIABILITY SHALL NOT EXCEED FEES PAID IN THE PRECEDING 12 MONTHS

3. Indemnity

Customer agrees to indemnify LBB against claims arising from:

• User Content

• violation of laws

• infringement of third-party rights

4. Class Action Waiver

To the extent permitted by law, disputes shall be resolved on an individual basis and not as part of a class action.

5. Governing Law

Notwithstanding the Customer’s location, the agreement remains governed by the laws of England and Wales.

6. Export Compliance

Customer agrees to comply with all applicable US export control and sanctions laws.