Budget Direct Insurance’s Sleuths Return to Solve a Classic Cold Case

Budget Direct’s Sarge, Jacs and their much-loved sidekick Chief are back to solve a cold case and melt insurance rates, in a characteristically playful and cinematic new Insurance Solved campaign.

Developed by 303, the new ‘Frozen’ campaign execution sees Australia’s favourite insurance sleuths head into a suburban house overtaken by ice and snow, to thaw out a frozen family and reinforce the benefits of quoting Budget Direct first.

‘Frozen’ will be seen nationally across TV, cinema, BVOD, SVOD, online, social, OOH and radio from this week, as part of the insurer’s long-standing and award-winning Insurance Solved platform. Engaging audiences streaming the Boxing Day launch of the highly anticipated second chapter of the final series of Stranger Things on Netflix is a key element of the campaign, capturing holiday viewers.

The new ‘Frozen’ campaign iteration follows the highly successful ‘Man Cave’ execution launched in August, focusing on Budget Direct’s continued track record of paying out more than $1.5 Billion in claims, over the past 12 months.

Budget Direct has won a raft of awards in the past year, having picked up the coveted Insurer Of The Year award from Money magazine, Canstar, Finder and WeMoney. Its long-standing Insurance Solved platform, developed in partnership with 303 has also been widely recognised; it picked up a Gold for Long Term Effects and Gold for Brand Value at the 2024 Australian Effies and a Bronze for long-term brand growth at the 2025 APAC Effies. The Insurance Solved campaign also ranked third in a list developed by TRA’s featuring Australia’s favourite ads from the past 12 months.

As an established insurance provider in the Australian market, Budget Direct offers a range of diverse products to help people protect the most important aspects of their lives, including car, home, travel, pet, motorcycle and life insurance plus roadside assistance.